Privacy Policy

Privacy Policy

Effective Date: 11.01.2025
Last Updated: 11.01.2025

This Privacy Policy outlines how DegenDesigns (“we,” “us,” or “our”) collects, uses, and protects information across our products, services, and Webshop. The policy is divided into two distinct sections:

By using our products, services, or Webshop, you agree to the terms outlined in this Privacy Policy.

1. Privacy Policy for Products and Services

This section describes our privacy practices for all products and services excluding our Webshop. For information specific to the Webshop, please refer to Section 2.

1.1 Information We Collect

a. Telemetry Data
When our products are connected to our online session control server, we may collect anonymized telemetry data to improve the functionality and performance of our products. This data does not include any personally identifiable information and is only collected during sessions connected to our server.

What we collect: Data related to device usage, such as feature interactions, session durations, and performance metrics.
How we anonymize: No persistent identifiers, such as IP addresses, device serial numbers, or user account data, are stored or processed.
Important: Telemetry data collection is mandatory and cannot be opted out of due to our commitment to user privacy by ensuring no persistent device or user identifiers are collected or stored, which makes an opt-out system technically unfeasible.

b. Third-Party Service Providers
Certain service providers we use, such as Cloudflare, may collect IP addresses or other metadata when our products connect to their services. This data is subject to the privacy policies of the respective service providers.

Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/

1.2 Data Usage

We use the collected anonymized telemetry data to:

Improve the performance and reliability of our products.
Identify and resolve technical issues.
Develop new features based on aggregate usage patterns.

1.3 Data Storage and Retention

We do not store any persistent personal information. Anonymized telemetry data is stored securely and retained only as long as necessary for analytical purposes and product improvements.

1.4 User Rights

As we do not collect or store personally identifiable information, there is no data available for retrieval, correction, or deletion.

1.5 Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice to users. As we do not collect contact information, we encourage you to review this policy periodically for updates. Changes to the policy will be reflected in the “Last Updated” date at the top of this document.

1.6 Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

Email: [email protected]

2. Privacy Policy for Our Webshop

This section describes our privacy practices specifically for our Webshop located at https://degen-designs.com.

2.1 Information We Collect

To process your orders and provide you with the best service, we collect only the essential information required. This includes:

a. Account and Order Information

Name
Billing and shipping address
Email address
Phone number (if provided)
Payment details (processed securely via third-party payment gateways; we do not store payment information on our servers)

b. Automatically Collected Information
When you use our Webshop, certain data may be automatically collected by WordPress and WooCommerce, including:

IP address (for fraud prevention and analytics)
Browser type and version
Device information

c. Cookies
We use cookies to enhance your shopping experience, such as maintaining your shopping cart and enabling secure logins. For detailed information, please refer to our [Cookie Policy].

2.2 How We Use Your Information

We are committed to using your information strictly for purposes that enable us to manage and fulfill your orders. Specifically, we use your data to:

Process and ship your orders.
Communicate with you about your order status, including confirmations and updates.
Handle returns, exchanges, and support requests.
Ensure the security and integrity of our Webshop.

We do not sell, trade, or share your personal data for marketing or any other purposes unrelated to your orders.

2.3 Data Sharing

To provide seamless service, we may share your data with trusted third parties:

a. Shipping Providers: To ensure your orders are delivered to your specified address.
b. Payment Processors: To securely process your payments. Examples include [Insert Payment Gateway Names].
c. Hosting and Analytics Services: To maintain and improve the performance of our Webshop. Examples include Cloudflare, Contabo and WooCommerce.

These third parties are obligated to handle your data in accordance with applicable privacy laws and our instructions.

2.4 Data Storage and Retention

We store your data securely and retain it only for as long as necessary to:

Comply with legal and regulatory requirements.
Resolve disputes or enforce our policies.
Fulfill your orders and provide customer support.

Once data is no longer needed for these purposes, it will be securely deleted or anonymized.

2.5 Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your information.
Request the deletion of your data (subject to legal and operational requirements).
Withdraw consent to data collection (e.g., opting out of non-essential cookies).

To exercise these rights, please contact us at [email protected]

2.6 Security Measures

We take the protection of your data seriously and implement robust measures to prevent unauthorized access, disclosure, or misuse. These include:

Secure Socket Layer (SSL) encryption for all transactions.
Regular updates and security checks for our Webshop platform.
Access controls and staff training on data privacy.

2.7 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be indicated by the “Last Updated” date at the top of this document. We encourage you to review this policy periodically.

2.8 Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: [email protected]

By using our Webshop, you acknowledge and accept this Privacy Policy.

Degen Designs